- FAQ
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Why don't you accept cash?
We only accept payments by card because it's cleaner, faster and safer.
Do you have a changing table for infants?
Yes in DONKI Jourdan
Do you have infants’ high-chairs?
Yes, we have 1 in each restaurant.
Do you offer parking?
Sadly not, but you can go to ‘locations’ and check the nearby public/private parking facilities of our locations.
What are the opening hours?
In Brussels we're non-stop open from Monday to Sunday from 11h30h till 21h30. In Leuven 11h30 till 21h.
I’m interested in running my own DONKI restaurant.
All DONKI restaurants are company owned. We do not work with a franchise system.
I am a supplier and would like to offer my products to DONKI.
Send us an email to hola@donki.be. Talk soon!
Can I make a reservation at DONKI?
You can always send us an email to hola@donki.be for big groups. We're working on a reservation system. Stay tuned.
Why is there no table service?
We focus strongly on fast service, which is why to work with a serving counter instead of table service.
Can I get an invoice for my order?
No, this is also not available for bigger orders. With all orders you will receive an official VAT ticket.
Can I pay with my mobile payment app? (PAYCONIQ, BANCONTACT, GOOGLE WALLET, APPLE PAY)
Not at the moment. We are working on this.
Can I pay with electronic meal vouchers?
We don't accept cash. But we do accept electronic meal vouchers from Sodexo, Edenred and Monizze.
Can I pay with debit/credit cards?
We don't accept cash. But you can definitely pay with bancontact, VISA and Mastercard.
How can I avoid long waiting lines?
Go to ‘ORDER NOW’ and order your food online. We’ll make sure your food is ready by the time you pick it up.
Does DONKI deliver?
At the moment we deliver via UberEats and Deliveroo. Go to ‘delivery’ to see which restaurant offer delivery. Pay attention that our prices there are higher. It's cheaper to dine in, take-away or click&collect.
Where can I buy a gift card?
You can buy a gift card in every restaurant at the cash register.
Does DONKI have a food truck?
Not yet.
Does DONKI offer catering?
We can handle smaller catering services. Send us an email with your request to hola@donki.be.
Is there a children’s menu?
Yes we have :)
Which preparations have fresh coriander?
The guacamole, the pico de gallo salsa and the smokey chipotle salsa.
How can I apply at DONKI?
Go to ‘Jobs’, check the vacancy and send your cv via the website or jobs@rockindonki.com (please do NOT send to hola@donki.com)
How can I make a complaint?
Go to ‘Contact’.
Why is DONKI cash free?
We have made this choice to be able to work quicker and based on safety and hygiene reasons.
What are the vegan options?
The vegetarian option which includes guacamole can be prepared vegan, if you choose to skip the cheese and sour cream or you can get our vegan 'chicken' or chili sin carne.
Where can I find nutritional information?
Go to ‘Menu’ and click on ‘Nutritional’.
Where can I find allergen information?
Go to ‘Menu’ and click on ‘Nutritional’. You’ll find the allergen information under the table with nutritional values.
Which are the gluten free options?
The corn tacos, the naked burrito and the salad.
What are the vegetarian options?
The vegetarian filling: grilled veggies and/or black beans, including the free guacamole. There's also the vegan 'chicken' or chili sin carne.
Does the frozen margarita contain alcohol?
Yes, it contains both tequila and Cointreau. Other ingredients are: organic agave syrop and fresh lemon juice.
We know you have something to tell us. Shoot! Your compliments, suggestions or complaints are important to us. We thank you for your time and effort: hola@donki.be
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